What type of tiles are available on your ecommerce store?
- We offer a wide variety of tiles, including ceramic, porcelain, glass, mosaic, natural stone, and more.
Do you offer samples of the tiles before purchasing?
- Yes, we offer samples of most of our tiles for a small fee. This allows you to see the tile in person before making a larger purchase. We do not accept returns for samples.
What will be the shipping cost of my product?
- We offer free shipping for orders over $400. However, for items that do not qualify for free shipping, the shipping cost is determined by the weight of the product and the destination it will be shipped to. To get an idea of the shipping cost for your product, add the items to your cart and enter your location or use the shipping cost estimator on our website.
What is the shipping method for the product?
- For shipments weighing less than 200 lbs., we use UPS as our carrier. Once your order ships from our warehouse in New York or New Jersey, we'll provide you with tracking information. For shipments weighing 200 lbs. or more, we use a private trucking service that specializes in less-than-truckload (LTL) shipments. Our team takes great care in packaging your materials for safe transport. When your freight shipment arrives, it will be wrapped and securely placed on a pallet.
- All Large format tiles will ship by private trucking (LTL)
Can you rush my order?
- At checkout, you can view expedited shipping options and their corresponding fees. By selecting an expedited shipping upgrade, you can receive faster delivery for an additional charge. If you do not see a option that is best for you, please contact to see if we can make any other accommodations. email: firstname.lastname@example.org
How long does it take to receive my order?
- Delivery times will vary depending on your location and the type of tile you are ordering. We will provide an estimated delivery time when you place your order.
What do I do if my order arrives damaged?
We apologize if your order has arrived damaged. To ensure a smooth and hassle-free resolution, we have created the following policy:
Inspection Upon Receipt Please inspect your order as soon as it arrives. If you notice any damage to the package or contents, please take pictures of the damage immediately.
Contact Customer Service Please contact our customer service team within 48 hours of receipt of the damaged order to report the issue. You can reach our team by email or phone.
Provide Information When you contact our customer service team, please provide the following information:
- Your name and order number
- A description of the damage
- Photos of the damage
- Any additional information that may be relevant
Return or Exchange Our customer service team will work with you to determine the best resolution based on the circumstances. In some cases, we may require the item to be returned for inspection, and we will provide instructions for doing so. We may offer an exchange or a full refund depending on the situation.
Timeframe for Resolution We strive to resolve all damaged order issues as quickly as possible. Our team will work with you to provide a resolution within 7 business days.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about our damaged order policy, please don't hesitate to contact us.